# Fluffy Ducks frequently asked questions ## Where is Fluffy Ducks based? Fluffy Ducks is a New Zealand brand. Its reusable cloth nappies and accessories are designed in New Zealand and shipped across the country, with pricing in NZD. ## How much is shipping? Shipping is calculated at checkout based on the delivery address, so you pay the live courier rate. New Zealand orders over $150 ship free. ## What is the Wild Bums Club? The Wild Bums Club is a members-only subscription. Each month members receive a new, exclusive nappy print delivered to their door. The first payment is taken when you join and then on the same date each billing cycle. You can pause, skip, or swap an upcoming drop, and cancel any time with no lock-in contract. Club prints are exclusive to members and are retired for good once their monthly drop ends. ## What is Build a Stash? Build a Stash lets you mix and match your favourite prints and colours into a custom bundle. Larger packs have a lower per-nappy price. You choose a pack size, pick your nappies, and add the finished bundle to your cart. ## How do Fluffy Rewards work? You earn points on every order. Once you reach the minimum points balance you can redeem points for Fluffy Ducks gift card credit to use at checkout. Points and history are visible in your account. ## Do you offer wholesale or trade pricing? Yes. New Zealand retailers can apply for a trade account to unlock wholesale pricing and bulk ordering. Trade pricing is in NZD plus GST with order minimums. Apply on the wholesale page and the team reviews each application. ## Can I get help choosing what to buy? The Starter Quiz recommends a starter stash based on how you plan to use cloth nappies, how often you'll wash, your baby's stage, and your budget. You can also email hello@fluffyducks.co.nz for personal help. ## How do I contact Fluffy Ducks? Email hello@fluffyducks.co.nz, or reach out on Instagram or Facebook. Support hours are Monday to Friday, 9am – 5pm NZT, and most messages are answered within two business days.